Luxury Lodge | 3,000 ft Views & Theater Room
BurnsvilleHeavenly Heights Lodge by Hearth and Horizon Family Getaways
Unforgettable happy times await at Heavenly Heights Lodge β a luxury 5BR/4BA, 4500 sq.ft. (Scenic Asheville Escape) perched at 3,000 ft on 26 private acres with unmatched long-range views of the Blue Ridge Mountains. This breathtaking WNC retreat comfortably sleeps 16 guests and is fully pet-friendly, giving your fur babies space to roam freely across our mountain sanctuary. πΎ
Amenities
- OUTLET COVERS
- SHOWER GEL
- CRIB
- CHILDRENS DINNERWARE
- HOT WATER
- BABY BATH
- OUTDOOR SEATING
- DISHES AND SILVERWARE
- TV
- COOKING BASICS
- REFRIGERATOR
- CHILDRENS BOOKS AND TOYS
- FREEZER
- PORTABLE FANS
- JACUZZI
- TABLE CORNER GUARDS
- HAIR DRYER
- CEILING FAN
- FIRE PIT
- DISHWASHER
- CONDITIONER
- COFFEE
- LONG TERM STAYS ALLOWED
- HEATING
- STOVE
- PING PONG TABLE
- MINI FRIDGE
- LAPTOP FRIENDLY WORKSPACE
- HOME THEATER
- SOUND SYSTEM
- MICROWAVE
- BARBEQUE UTENSILS
- WIRELESS INTERNET
- WASHER
- GAME CONSOLE
- WARDROBE OR CLOSET
- SMOKE DETECTOR
- OUTDOOR KITCHEN
- TOASTER
- GYM
- FIREPLACE
- TRASH COMPACTER
- STREET PARKING
- FIRE EXTINGUISHER
- ALFRESCO DINING
- EXERCISE EQUIPMENT
- PATIO OR BELCONY
- LOCK ON BEDROOM DOOR
- PRIVATE ENTRANCE
- HIGH CHAIR
- BED LINENS
- FIREPLACE GUARDS
- COFFEE MAKER
- KITCHENETTE
- KITCHEN
- AC
- HOT WATER KETTLE
- CLOTHES DRYING RACK
- ROOM DARKENING SHADES
- PRIVATE LIVING ROOM
- SHAMPOO
- BAKING SHEET
- ESSENTIALS
- OVEN
- HANGERS
- BBQ AREA
- RICE MAKER
- DRYER
- CARBON MONOXIDE DETECTOR
- GARDEN OR BACKYARD
- FREE PARKING
- ARCADE MACHINE
- LAUNDROMAT NEARBY
- WINE GLASSES
- HAMMOCK
- ETHERNET CONNECTION
- BATHTUB
- STAIR GATES
- BOARD GAMES
- FIRST AID KIT
- PACK N PLAY TRAVEL CRIB
- BLENDER
- BODY SOAP
- BOOKS
- LUGGAGE DROPOFF ALLOWED
- DINING TABLE
- IRON
- EXTRA PILLOWS AND BLANKETS
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Title
Content
House Rules
πΈ Checkin: After 4PM Eastern | Checkout: Before 10AM Eastern
πΈ No late check-out or early check-in (without notifying host prior). If a guest does not vacate the property by 10 AM Eastern on their scheduled day of departure, the fee for failing to vacate is $100.00 dollars for the first half hour and $200.00 for each subsequent half hour that the guest fails to vacate the property.
πΈ Pets
Dog friendly retreat - We love our fur babies and encourage you to bring yours with you for a memorable vacation!
Dogs only. No cats.
Pets must be disclosed and added to the reservation prior to arrival. Undisclosed pets are a violation of house rules and may result in additional charges or cancellation of the reservation.
Pet Fee: charged through Airbnb.
Rules:
β’ Maximum 4 dogs
β’ Dogs must be crated when left unattended
β’ No pets on furniture or beds
β’ Guests are responsible for pet waste cleanup
Violations & Extra Cleaning:
Guests are responsible for extra cleaning or replacement costs caused by pet-related damage or contamination, including bedding, furniture, rugs, and upholstery.
The home is professionally inspected after each stay. Any violations discovered during post-checkout inspection may result in additional charges.
If you have a service animal, please get in touch with us BEFORE booking. We will make every effort to accommodate SAs as per the ADA.
πΈ Small, intimate weddings and elopements are allowed with prior approval from host.
πΈ No parties or large events permitted.
πΈ Maximum of 16 guests overnightβno exceptions. This includes all adults and children.
πΈ No outside vendors without prior approval
πΈ Please respect quiet hours and our peaceful mountain surroundings.
πΈ Trip Insurance:
Please buy insurance for bad weather or any unforeseen situation outside the hosts' control. Good place to start: Generali Travel Insurance.
Note - No refunds will be made without trip insurance.
No refunds for weather/natural disasters/power/ internet / cell phone network outages/other things that are beyond our control.
πΈ The hot tub is for guests 25 and over only. Alcohol is not allowed near the hot tub. You are not allowed to use the hot tub if you have consumed alcohol or you are pregnant. Use the hot tub AT YOUR OWN RISK!
πΈ This is a NON SMOKING cabin. If you smoke outside, dispose butts in a safe and responsible manner.
πΈ We will not rent to vacationing students or singles under 25 years of age unless accompanied by an adult guardian or parent. No 3rd Party Bookings.
πΈ MAXIMUM OCCUPANCY - The maximum number of guests is limited to sixteen (16) people, including children over the age of two (2). If you bring more guests than accounted for on your reservation we will charge you $200 per guest over said number.
πΈ There are outdoor security cameras in place for your protection. If you touch or tamper with the cameras you will be asked to leave the property immediately. This is for your protection!
πΈ Security Deposit of $1000 is required. The guest doesnβt pay the deposit when they make the reservation. Instead, the guest will be charged if a claim is made on the security deposit. The host will use the Resolution Center to upload documentation of the damages (like photos or receipts), and request money from the guest to fix those damages.
πΈ MONTHLY RESERVATION CANCELLATIONS - Monthly renters must cancel ninety (90) days prior to check-in. Monthly renters who make a change that results in a shortened stay must be made at least sixty (60) days prior to check-in.
πΈ THIS PROPERTY REQUIRES A TWO (2) NIGHT MINIMUM STAY. Longer minimum stays may be required during holiday periods. If a rental is taken for less than the minimum days, the guest will be charged the minimum nights rate
πΈ NO DAILY MAID SERVICE - While linens and bath towels are included in the unit, daily maid service is not included in the rental rate, however maid services are available at an additional rate.
πΈ RATE CHANGES - Based on Dynamic Pricing, Rates subject to change without notice prior to booking.
πΈ FALSIFIED RESERVATIONS - Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in. We reserve the right to verify the information you provided during booking at any time during, before, or after your stay with us to ensure accuracy and veracity of the details submitted.
πΈ WRITTEN EXCEPTIONS - Any exceptions to the above mentioned policies must be approved in writing in advance.
πΈ STATE of EMERGENCY - No refunds will be given unless the National Weather Service orders mandatory state of emergency in area of residence of a vacationing guest.The day that the National Weather Service orders a state of emergency area, we will refund:a. Any unused portion of rent from a guest currently registered, b. Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten their stay, to come in after the state of emergency is lifted; and c. Any advance rents collected or deposited for a reservation that is scheduled to arrive during the state of emergency period.
πΈ CHECKOUT Procedures:
DISHWASHER - The guest is to put all dirty dishes, utensils, etc. in the dishwasher and run it prior to departure. If dirty dishes are left behind, housekeeping has to break from a tight schedule to attend to the dishes. This will result in a minimum charge of $100 for the privilege of having the guests dirty dishes taken care of
- Oven/Stove - The guest should make certain that the oven and stove are turned off
- Beds - Housekeeping will strip the beds so there is no need for the guest to make them
- Towels - Place all used towels in the bathtub/shower. Please do not wash them
- Garbage - All garbage should be put in garbage bags, sealed, and put in the bear proof containers in the parking area. If the outside trash container is full, the garbage bags should be left in the kitchen. Garbage bags should not be left in the parking area outside of the bear proof containers
- Heating and A/C -
- Summer - Leave temperature set at 78 degrees
- Winter - Leave temperature set at 65 degrees
- Always leave fan on AUTO
- Lights - All lights should be turned off
- Furnishings - All furnishings and furnitures must be returned to their original place
- All games & puzzles should be returned to their appropriate box or container and kept in the same place as found.
- All kitchen-ware should be returned to the location originally found including appliances, dishes, cookware, glasses and utensils. The locations have been labelled for your convenience.
- Hot Tub should be covered with the provided cover whenever not in use
- Secure Property - All exterior doors and windows should be locked
- Personal Property
- The guest and parties to check cabin thoroughly for any personal items before they
leave
- The owners and housekeepers will do their best to return personal items left behind,
however, the cabin owners, housekeepers/cleaning crew, maintenance personnel or
other agents - the releasees - are not responsible for such items left behind.
- There will be a minimum of $50 handling charge in addition to shipping for any items
that the guest or their party
have left behind and wish to have returned
- Leave the cabin in a reasonable order, like how you found it. Please cleanup any major messes after yourself. We reserve the right to charge additional fees for excessive cleanup.
- Absolutely no fires or open flames of any kind including candles inside the house. The use of a candle or any type of flame will result in a $200 fine.
- No refunds for weather/natural disasters/power outages/other things that are beyond our control.
- No late check-out or early check-in without letting the host know. Should you choose to ignore or over look this rule we reserve the right to charge $100 per hour.
- Maximum Permitted Occupancy is 16. Exceeding the maximum permitted occupancy will result in a fine by both local authorities, and from the host of $500. You will also be asked to leave.
Rental Agreement will be sent for e-Signing after booking confirmation
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